Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1 to 3 business days after your order is placed. Orders placed on weekends or public holidays will begin processing the next business day.

Estimated Delivery Times
Standard Shipping: 7 to 14 business days
Express Shipping: 5 to 9 business days

Please note that delivery times are estimates and may vary depending on your location and any delays outside of our control such as customs processing or carrier delays.

Shipping Costs
We offer free standard shipping on all orders. Express shipping rates are calculated at checkout based on your location.

Order Tracking
Once your order has shipped you will receive a confirmation email with your tracking number. Please allow 2 to 5 business days for your tracking information to update after you receive your shipping confirmation.

International Shipping
We currently ship to most countries worldwide. International orders may be subject to customs fees, duties, or import taxes depending on your country. These charges are the responsibility of the customer and are not included in your order total.

Lost or Delayed Orders
If your order has not arrived within the estimated delivery window please reach out to our support team at myzoolico@gmail.com and we will work to resolve the issue as quickly as possible.

Important Notice
During peak seasons such as holidays and major sale events, processing and delivery times may be slightly longer than usual. We appreciate your patience and understanding.